Help, without the wait
Questions, answered.
Quick answers about shipping, payment, orders and returns.
Shipping
What shipping methods are available? +
Orders currently ship with USPS. Available standard and express options, prices and delivery estimates appear during checkout.
How long will my order take? +
Timing depends on the shipping service selected at checkout. In-stock items are typically dispatched on the next working day.
Do you ship internationally? +
Yes. International shipments can be delayed by customs, and any local import duties or taxes are the buyer’s responsibility.
How much does shipping cost? +
A flat $7 USD shipping fee is applied to each order. Delivery estimates appear at checkout after you enter your address.
Payment
What payment methods are accepted? +
You can pay with PayPal or use a major credit or debit card through the secure PayPal checkout.
Which currency is used? +
Prices and payments are in US dollars. PayPal may show a local-currency conversion when you pay from another country.
Orders & returns
What is the return policy? +
Items can be returned within 14 days of delivery for a refund of the item price. Original and return shipping costs are not refunded.
Can I change or cancel an order? +
Contact us immediately. If the order has not shipped, we may be able to change or cancel it. Once it ships, it must follow the return process.
How do I track my order? +
Use the tracking link in your shipping email, or open your account to review recent orders and their status.
Who can help with my order? +
Email help@szcases.com with your order number and a short description of what you need.
Still need help?